ITIL Training

ITIL Training

ITIL Training Course Overview

Course Name: ITIL Training Course
Duration: [30] hours

Course Description:
The ITIL (Information Technology Infrastructure Library) training course, provided by InvestorTech, is designed to equip participants with a comprehensive understanding of ITIL best practices and principles. Throughout the course, participants will gain knowledge and skills to effectively manage IT services and align them with business objectives.

Course Content:

  1. Introduction to ITIL and IT Service Management: Understand the fundamentals of ITIL and its benefits for organizations.
  2. Service Strategy: Learn how to develop an IT service strategy that aligns with business goals.
  3. Service Design: Discover the process of designing effective IT services, including service catalog management and service level management.
  4. Service Transition: Explore the transition of IT services into the live environment, covering change management and release management.
  5. Service Operation: Gain insights into the day-to-day operation of IT services, including incident management and problem management.
  6. Continual Service Improvement: Understand the importance of ongoing service improvement and learn techniques to enhance service quality.
  7. ITIL Roles and Responsibilities: Identify the key roles and responsibilities within ITIL service management.
  8. ITIL Processes and Functions: Explore various ITIL processes and functions, such as service desk management and service asset and configuration management.
  9. ITIL Service Lifecycle Management: Gain a holistic view of the ITIL service lifecycle and its stages.
  10. ITIL Service Management Tools and Techniques: Get introduced to tools and techniques that support ITIL implementation and service management excellence.

Upon successful completion of the ITIL Training Course, participants will receive a certificate of completion from InvestorTech. This certificate signifies their active participation, successful completion of assessments, and a solid understanding of ITIL concepts and methodologies.

For further information about the ITIL Training Course, including upcoming schedules and registration details, please visit our website or contact us using the information provided below.

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